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Service commitment

 

1. Provide sound pre-sales technical consulting services. Free to the customer site for field investigation, put forward reasonable Suggestions and overall equipment planning.

 

2. The production process is transparent, and it can provide relevant production materials and information to customers at any time, provide customers with real and reliable production plan and update the latest status table in time, so as to facilitate customers to master the production process.

 

3. When the equipment is delivered, provide the customer with the knowledge, relevant requirements and strategies for the normal use and daily maintenance of the equipment. Hand over complete equipment information to facilitate customer specifications and equipment maintenance.

 

4. In case of equipment failure within the life cycle of the equipment, our company promises to:

 

A) timeliness: if it is necessary to go to the site to solve the problem within 4h after receiving the notice from the tenderer and giving a clear reply, our company promises to dispatch personnel within 48h (except special circumstances such as legal holidays).

 

B) impartiality: during equipment maintenance, the customer shall be proactively informed of the following contents: fault analysis and positioning, reasonable explanation of fault causes, necessity of replacing components, reasonable charges, standard service contents, etc.

 

C) effectiveness: our company guarantees the effectiveness and efficiency of maintenance, guarantees the timely troubleshooting of faults, and guarantees the quality of each maintenance.

 

Intellectual property commitment

 

We promise that the intellectual property rights of the equipment provided are clear and there is no infringement dispute.

 

Probity and confidentiality commitment

 

1. Confidentiality commitment: without the customer's permission, we will not disclose relevant technical terms and other confidential contents to any third party.

 

2. Integrity commitment: do not give kickbacks, commissions, securities, physical objects or other forms of benefits to the relevant staff of the customer in secret, do not invite to unhealthy activity places, and do not partner with the customer staff to manage the provided projects.

 

Safety performance pledge

 

Our company promises to abide by the customer safety production related provisions, take safety measures, strictly in accordance with the safety standards organization installation and debugging; Protect the existing production equipment and water and electricity facilities of the customer, and assume the responsibility for the accidents occurred in the process of installation and debugging.